3.1

Marketing, competition and the customer

10 flashcards to master Marketing, competition and the customer

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Definition Flip

Define 'marketing' and explain its importance to a business.

Answer Flip

Marketing is the management process of anticipating, identifying and satisfying customer wants profitably. It's crucial for businesses to understand customer needs, promote their products effectively, and build brand loyalty, ultimately driving sales and revenue.

Definition Flip

Differentiate between a 'customer' and a 'consumer'. Provide examples.

Answer Flip

A customer is someone who purchases a product or service, while a consumer is someone who ultimately uses it. For instance, a parent buying baby food is the customer, but the baby eating the food is the consumer. Another example would be buying a gift.

Key Concept Flip

Explain what 'market share' is and how it is calculated.

Answer Flip

Market share represents the percentage of total sales in a market that a company controls. It is calculated as (Company Sales / Total Market Sales) x 100. A higher market share often indicates greater brand recognition and influence.

Definition Flip

What does 'market growth' refer to and why is it important?

Answer Flip

Market growth refers to the increase in the size of a market over a period of time, usually a year. It's important as it indicates potential for increased sales and profitability for businesses operating in that market, attracting new entrants.

Definition Flip

Describe what is meant by 'market segmentation'. Provide an example of a common segmentation variable.

Answer Flip

Market segmentation involves dividing a broad consumer market into subgroups based on shared characteristics. A common segmentation variable is demographics, such as age, income, or location, allowing targeted marketing campaigns.

Example: advertising luxury cars to high-income individuals.
Definition Flip

Explain the concept of a 'target market'. Give an example.

Answer Flip

A target market is a specific group of consumers a business aims its marketing efforts towards.

Example: a company selling gaming laptops might target young adult males interested in video games, focusing on features and marketing channels relevant to this group.
Definition Flip

What is the difference between a 'mass market' and a 'niche market'?

Answer Flip

A mass market targets a broad consumer base with generic products and wide appeal, while a niche market focuses on a specific, well-defined segment with specialized products. An example of a mass market is soft drinks, whereas a niche market could be organic dog food.

Definition Flip

Define 'competition' in a business context and state two potential effects.

Answer Flip

Competition refers to the rivalry among businesses attempting to sell similar products or services. It can lead to lower prices for consumers and increased innovation as businesses strive to differentiate themselves. Also marketing campaigns can be much more costly.

Definition Flip

Explain 'competitive advantage' and provide an example of how a business can achieve it.

Answer Flip

Competitive advantage is a feature or benefit that allows a business to outperform its rivals. A company can achieve this through offering higher quality products (

Example: durable smartphones), better customer service, or lower prices (. low-cost airlines).
Key Concept Flip

Explain the importance of understanding customer needs to a business's success.

Answer Flip

Understanding customer needs allows a business to develop products and services that meet those needs effectively, increasing customer satisfaction and loyalty. This leads to repeat purchases, positive word-of-mouth referrals, and ultimately, greater profitability and market share.

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2.4 Internal and external communication 3.2 Market research

Key Questions: Marketing, competition and the customer

Define 'marketing' and explain its importance to a business.

Marketing is the management process of anticipating, identifying and satisfying customer wants profitably. It's crucial for businesses to understand customer needs, promote their products effectively, and build brand loyalty, ultimately driving sales and revenue.

Differentiate between a 'customer' and a 'consumer'. Provide examples.

A customer is someone who purchases a product or service, while a consumer is someone who ultimately uses it. For instance, a parent buying baby food is the customer, but the baby eating the food is the consumer. Another example would be buying a gift.

What does 'market growth' refer to and why is it important?

Market growth refers to the increase in the size of a market over a period of time, usually a year. It's important as it indicates potential for increased sales and profitability for businesses operating in that market, attracting new entrants.

Describe what is meant by 'market segmentation'. Provide an example of a common segmentation variable.

Market segmentation involves dividing a broad consumer market into subgroups based on shared characteristics. A common segmentation variable is demographics, such as age, income, or location, allowing targeted marketing campaigns.

Example: advertising luxury cars to high-income individuals.
Explain the concept of a 'target market'. Give an example.

A target market is a specific group of consumers a business aims its marketing efforts towards.

Example: a company selling gaming laptops might target young adult males interested in video games, focusing on features and marketing channels relevant to this group.

About Marketing, competition and the customer (3.1)

These 10 flashcards cover everything you need to know about Marketing, competition and the customer for your Cambridge IGCSE Business Studies (0450) exam. Each card is designed based on the official syllabus requirements.

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